Quality Management with CRM, CXM AND CEM TOOLS
INTEGRATED SYSTEMS FOR THE EFFICIENT MANAGEMENT OF QUALITY IN CUSTOMER CONTACT
Companies with many employees at customer interfaces often face the dilemma of exploding costs for a systematic quality management that supports regular measurement and links it with employee development measures.
aievas® (advanced information evaluation system) as an integrated quality assurance system supports a person- or team-based interactive employee development in the context of a customer-oriented quality management by a multitude of functions. The system enables automatic evaluation of measurements taken and linking with company-specific optimization measures at team or employee level.
The measures are stored with concrete descriptions of execution and, depending on the design, are self-controlling or mandatory with defined deadlines for implementation. A central controlling system enables implementation to be monitored on a daily basis and control measures to be used to achieve the objectives.
Due to the recourse to best practice measures proven in the company and the possibility of seamless integration into all other development measures, the instrument is widely accepted.
aievas® is not only used by concertare in its own projects, but also by renowned customers as a license.